John Egan is the CEO and Co-Founder of Kintaba, an incident management platform. He was the co-creator of Workplace by Facebook, and previously built Caffeinated Mind, a file transfer company, which was acquired by Facebook.
In this episode, our focus is on incident management tools and culture. We discuss learnings about incident management through John’s personal experiences at his startup and at Facebook, and his observations through customers of Kintaba. We explore the stage at which a company might be interested in having an incident response tool, the surprising adoption of such tools outside of engineering teams, the benefits of enforcing cultural norms via tools, and whether such internal tools should lean towards being opinionated or flexible. We also discuss postmortem culture and how the software industry moves forward by learning through transparency of failures.